Coach

Watch out for fuzzy verbs (“know, do, feel, act, think”) and try to replace them with observable or measurable verbs:

• changes in knowledge: lists, describes, compares, teaches, gives examples, identifies
• changes in attitudes: answers a survey, reports, chooses
• changes in behavior: builds, joins, pays for, votes, devotes effort to
• changes in skills: builds, can prepare, qualifies, demonstrates, passes exam