Dig Deeper

United Way of America has been promoting program outcome measurement for more than a decade. A survey of agency experiences with outcome measurement shows the following.

Agency executives agree or strongly agree – outcome measurement helps their program:

• Focus staff on shared goals (88%)
• Communicate results to stakeholders (88%)
• Clarify program purpose (86%)
• Identify effective practices (84%)
• Compete for resources (83%)
• Enhance record keeping (80%)
• Improve service delivery (76%)

Source: Agency Experiences with Outcome Measurement: Survey Findings. United Way of America, 2000. Used by permission.